1. RETURN FOR RIGHT OF WITHDRAWAL

The right of withdrawal can be exercised without any penalty and within 14 days of receipt of the goods. It is exercised by sending an email to info@gingerlily.it specifying the order number, article code, e-mail and name used in the purchase phase and returning the goods to the seller's office or c.a. Commerce Office, Effegi S.R.L. Via Eugenio Barsanti 1 Guidonia Montecelio - 00012 (RM) To exercise the withdrawal it is essential that the goods are intact, have not been used and that the object has the original packaging, equipped with all the cards and any gifts. We will only refund the items made according to the instructions. If your return does not meet the conditions listed, the package will be sent back. [NB: swimwear and intimate heads (bikini, slip, etc.) can be tested by wearing one's personal linen (and subject to application of hygienic protection - present inside the package or already applied - in the case of swimwear Woman / Bimba). The returns of these articles will be rejected and returned to the sender if the leaders have signs of use or hygienic protection should not have been applied at the time of proof.] The only return costs of the goods are charged to the consumer. The price paid at the time of order will be reimbursed in the 30 days following the return of the goods (deducted from the expenses of the dossier and customs clearance for the returns coming from non-EEC countries). In the case of "partial" withdrawal "will be reimbursed only the value of the leaders (deducted from the dossier expenses and customs clearance for the returns from non-EEC countries). The return will be managed within 3-4 working days following the date of receipt of the goods returned to our warehouse. Within the same deadline, the outcome of the same (acceptance of the conditions of the products rendered or not, and the passage of the practice in accounting for refund) .fore specifies that refunds take place through the same payment method chosen in the order. In the case of payment by paper, the re-credit will be emitted by restoring the original transaction. In the case of payment by bank transfer, the repayment can be issued by bank transfer only on an Italian account and if the account holder corresponds to the order holder (or in any case if it is the same holder of the account from which the payment has received At the time of order). Otherwise we will issue a useful purchase voucher on the official online shop Gingerlily.it (the right of withdrawal is excluded for possibly personalized and already replaced products)

2. RETURN FOR CHANGE SIZE OR COLOR

In the event of a return request for change or color change, the procedure to follow is as follows: Send your request by email to info@gingerlily.it or within 2 days of receipt of the product in Italy, specifying the number of your order e By indicating the product code [with size and color] that you want to make and the product code [with size and color] that requests to replace. You will receive a return authorization email within 3 - 4 working days with the procedure to follow from our customer service. Make sure the products are in the same condition in which you received them, with all the cards affixed. We will only replace the items rendered according to the instructions. If your return does not meet the conditions listed, the package will be sent back. [N.B.: the swimsuits and intimate heads (bikini, slip, etc.) can be carried out wearing one's personal linen). The returns of these articles will be rejected and returned to the sender in the event that the leaders present signs of use. The return of the product must take place within 3 days after receipt of the return authorization received by email from our customer service (the Date indicated on the mail stamp or transport document of the courier). The return will be managed within 3-4 working days subsequent receipts of the goods returned to our warehouse. Within the same term, the product (or refunded in the event of a replacement impossibility is replaced.) The shipping costs for returning the product in the company are charged to the buyer. In the event of a change or color, the shipment of the new product is charged to the seller only in Italy for only once. (* For purchases made outside the national territory, it will not be possible to make a return request for change or color. If the product does not meet expectations, the buyer can withdraw from the purchase to request refund [see details in the paragraph Previous "Return to the right of withdrawal"] and proceed with a new order at any time).

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