Contact us info@gingerlily.it
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1. TIMING
Orders are processed every morning from 9:00 to 17.00 from Monday to Friday. Orders made before 12.30 will be processed the same day. Orders made after 12.30 will be processed the next day. Orders made during the weekend will be treated starting from Monday morning later, Gingerlily.I supports all over Italy and in the world through the GLS and DHL courier. It is important when ordering, enter a correct e-mail address (optional telephone number). If the courier does not find anyone at the time of delivery, it will contact the customer through telephone routes to program a second delivery passage. In the event that the customer is also absent to the second delivery pass, the order will be returned automatically to the sender. The costs of shipments will be charged to the customer and deducted are reimbursed. Effegi srl cannot be held responsible for bankruptcy or delivery delay due to incorrect or incomplete addresses to identify the delivery place.
Italy: Express (with e-mail notification by the Corriere)
24/48 hours working days (Saturday and holiday excluded)
The exceptions are except for the islands and some uncomfortable places where the times could be longer.
European Union: expressed (with mail notification by the courier)
2/4 working days (Saturday and holiday excluded)
EXTRA EEC: expressed (with mail notification by the courier)
3/6 working days (Saturday and holiday excluded)
Except the islands where timing could be longer.
The order will be shipped in DAP form (delivered according to the post) and the payment of customs costs (duties and taxes) can be requested. The customs policy for import varies from country to country. Effegi srl does not assume the responsibility of the packages due to customs expenses not paid by the customer. Postal expenses incurred, the shipping costs of returning the package and customs costs will all be deductible from any refund due.
Gingerlyly.it is not responsible for any delays due to customs operations and controls, or to force the Major Majeure. During the national holidays, shipments can take longer times. In all cases Gingerlily.it reserves the right to postpone the shipment if the events occur with force majeure.
2. RECEIPT OF THE PACKAGE
Upon receipt of the package the customer must verify that the neck is perfectly closed. Customers are invited to not collect the box if the package is not intact or tampered with. If the package is not intact or damaged or tampered with, the customer is invited to report it immediately to the courier; Otherwise the product will be considered regularly delivered, and effegi srl will not be responsible for lacking damage and / or products.
3. COSTS
Italy: Euro 6.50 (0-3 kg)
Euro 10.00 (3-10 kg)
Euro 14.00 (10-20 kg)
Euro 18.00 (20-50 kg)
Free for purchases over € 100
European Union: € 16.80 (0-3 kg)
Euro 28.00 (3-5 kg)
Euro 40.00 (5-10 kg)
Euro 54.00 (10-15 kg)
Custom Customer Customer Customer Exceed 15 Kg
EXTRA CEE:
United Kingdom: € 16.80 (0-3 kg)
Euro 28.00 (3-5 kg)
Euro 40.00 (5-10 kg)
Euro 54.00 (10-15 kg)
Area 5: Albania, Andorra, Bosnia and Herzegovina, Gibraltar, Guernsey, Iceland, Canary Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey.
Euro 27.50 (0-3 kg)
Euro 37.50 (over 3 kg)
Zone 6: Canada, United States.
Euro 28.50 (0-3 kg)
Euro 38.60 (over 3 kg)
Zone 7: Bahrain, Brunei, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Singapore, Sri Lanka, Thailand.
Euro 44.00 (0-3 kg)
Euro 50.00 (over 3 kg)
Zone 8: American Samoa, Anguilla, Antigua, Saudi Arabia, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Belarus, Bolivia, Bonaire, Brazil, Cambodia, Chile, Colombia, Costa Rica, Curaçao, Dominica, Ecuador, El Salvador, Fiji, Jamaica, Grenada, Guadeloupe, Guam, Guatemala, Guamana, Guppata, Guyana, Guyana, Haiti, Honduras, Cayman Islands, US Virgin Islands, British Virgin Islands, Israel, Macau, Maldives, Martinique, Micronesia, Montserrat, Nevis, New Caledonia, New Zealand, Oman, Pakistan, Palau, Panaman, Paraguay, Peru, French Polynesia, Puerto Rico, Qatar, Dominican Republic, Russia, Saint Eustatius, Saint Kitts, Saint Vincent, Saint-Barthèlemy, Saint- Martin, Samoa, Santa Lucia, South Africa, Suriname, Taiwan, Trinidad and Tobago, Ukraine, Uruguay, Venezuela, Vietnam.
Euro 49.00 (0-3 kg)
Euro 55.00 (over 3 kg)
RETURN POLICIES
Effegi Srl accepts made for any reason within 14 days from the date of delivery of the order. The articles must be shipped in their original conditions within the 14 days following authorization to the return by Effegi Srl, and not before having communicated it to our Customer Service via email (info@gingerlily.it).
Shipping costs will be charged.
In the case of faulty items, Effegi Srl will be happy to cover shipping costs (in this case it will be necessary to demonstrate the defect through a photo).
Attention carefully packaging materials so as to safeguard the original products of the products from any damage
For orders carried out outside the European Union, for reasons of hygiene, unfortunately it is not possible to change or request the return of the articles, pursuant to art. 59 of d. LGS. 206 of 6 September 2005 and SS. mm. and II. (CD. Consumer Code).
Free products are not made of return and cannot be refunded.
What to do and what to do to make an article:
1. Tell us your intention to make an article by the fourteenth working day from the delivery of the goods.
2. Wait for our customer service processing the request and send the return authorization form that must be inserted within the envelope containing the return
3. Send the product in its original condition (possibly in its original box) .Effegi srl does not accept rendering regarding the same order but sent separately into two different shipments.
4. Return the item along with your original card. The items made without the appropriate card will not be accepted.
5. Effegi srl undertakes to reimburse the entire amount, excluding shipping costs charged to the customer, on the same means used for payment
6. In the event that the above conditions reported above will not be followed, or the rendered article is used or damaged, Effegi Srl will not proceed with the refund. In this case you can decide to get back the article previously purchased at your expense.
After this last shipment it will no longer be possible to perform return operations.
Reimbursement times The refund will be issued within 10 days of delivery.
The time required for refund varies depending on the payment method you prefer to use:
- Credit card: the timing depend on the credit institution that issued your card. However, the date of the re-credit value will be the same as that of the value of the adhere. As soon as the refund will be issued, we will send you a communication via email.
- PayPal: Refund will take place directly against your PayPal account upon email communication. You will also receive a final communication from our customer service.